In case you have forgotten your Master Password and lost your generated Recovery Code to reset it, unfortunately, there is no way to access your encrypted files. The only way to generate a new Recovery Key is while logged in to your account.įor Windows devices, there will be a Reset recovery key option under the Account tab in the menu.įor macOS, once again, you will need to go to the Preferences under the NordLocker tab in the menu. Once the NordLocker app is running, go to the ' Preferences' via the menu under NordLocker and then locate the Reset Master Password option: Once you open the NordLocker application and it asks for a Master Password, press the ' Forgot Master Password' option in the menu as shown below:
#Nordpass recovery code registration#
In case of Master Password loss, you would have to use a Recovery Key, which is given upon registration to the NordLocker after you create a Master Password.
Create one that you won’t forget, maybe even write it down and put it somewhere safe, because the Master Password is only for you. You will create your Master Password when setting up your NordLocker account. The Master Password is your personal password for accessing your lockers. Remember we don’t store your Recovery Code for security purposes, so write it down immediately and keep it somewhere safe. But you can set a new one with your unique Recovery Code, which you will receive when you create your NordPass account. However, if you do have access to your account and simply wish to change it, go to the ' Account Preferences' and press on the ' Change password' button. Unfortunately, zero-knowledge architecture means that we don’t know your Master Password. In case you forgot the password of your Nord Account, you can reset it with our lost password option. Nord Account’s password is used to log in to all Nord services, like NordVPN, NordPass, and NordLocker.
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